Trust & safety
Report abuse
If you believe any Serverlys service is being used for abuse, such as spam, phishing, malware, copyright infringement, illegal content, or other harmful activity, please report it using the form below or email us at Support@serverlys.com.
- No account needed
- Read by a person, not a bot
- We aim to reply within one business day
If someone is in immediate danger, contact your local emergency services first.
What you can report
Anything on a Serverlys website, server, domain or email account that breaks the law or our acceptable use policy.
Phishing
Fake login pages and emails built to steal passwords or card details.
Malware
Malicious downloads, exploit kits, and command-and-control servers.
Scams and fraud
Fake shops, investment scams, and sites impersonating a real business.
Spam
Unsolicited email sent from our network, or advertising a site we host.
Copyright and trademark
Pirated or copied content. DMCA notices need a few extra statements.
Privacy violations
Doxxing, or personal data and images published without consent.
Harmful speech
Threats, harassment, and incitement to violence.
Prohibited products
Weapons, drugs, counterfeits, and other banned goods.
Adult sexual material
Explicit content where it is not permitted or not consensual.
Child sexual abuse material
Removed immediately and referred to the authorities. Also report it to the NCMEC CyberTipline.
How to send a report we can act on
Most reports that stall are missing one of these. None of them needs technical knowledge.
Give the exact URL
The specific page, not just the domain. A domain alone often points at a site with hundreds of pages.
Show what you saw
A screenshot, the email you received, or a PDF. Up to five files of 2 MB each.
Include email headers
For spam and phishing, the full headers tell us which server sent it. Your mail app can show them.
Say when it happened
A date and time helps us match your report against our logs, especially if the page has since changed.
What we cannot do
- Remove content we do not host. If a site only uses our nameservers, its host of record must act.
- Share a customer's identity or contact details without legal process.
- Settle private disputes, defamation or trademark arguments. Those need a court.
Questions about reporting
Short answers. The abuse handling policy has the full detail.
Related policies
- Abuse handling policyWhat we do after you report, step by step.
- Copyright & DMCA policyWhat a valid copyright notice must include.
- Acceptable use policyWhat is and is not allowed on our platform.
- Law enforcement requestsHow authorities can request data or preservation.
- Report a security vulnerabilityFound a flaw in Serverlys itself? Tell us here.
