Managed is not a tier. It is a decision about who does the work.
You can have a managed shared plan or an unmanaged dedicated server. Pick the hardware for the workload, and pick management for whether anyone on your side wants to patch a server at 2am.
- Available on
- Every tier
- Patching
- Ours
- Restores
- Free
- Your access
- Unchanged
Size and management are separate choices
Every combination below is one we sell. Most hosts only offer you the diagonal.
- SharedSoonUnmanagedNot offered: shared is managed by definitionManagedIncluded at no extra cost
- CloudAvailable nowUnmanagedNot offered: the platform is managedManagedIncluded at no extra cost
- VPSSoonUnmanagedYou administer it. Cheaper, and a real job.ManagedWe patch, harden and monitor. You keep root.
- DedicatedSoonUnmanagedThe machine is yours from the OS up.ManagedWe run the OS layer. You keep root.
What actually happens, and how often
Management is a set of recurring jobs. Here they are.
- Continuously
Uptime and service monitoring. If a service dies, it is restarted and investigated.
- Daily
Backups taken and verified. Restores are free and we do them for you.
- As released
Security patches applied to the operating system and server software.
- Automatically
SSL certificates issued and renewed before they expire.
- On request
PHP version changes, resource limits, cache and firewall rule changes.
- When it breaks
Server-side diagnosis, reported back to you in plain language.
Where our responsibility ends
We own the server and everything that runs it. You own what you built on top of it.
When something in your application breaks, we still look. You get what the server logs show and an honest opinion on the cause, and if fixing it is development work, a quote rather than a surprise on your invoice.
- Operating system
- Web server and PHP
- Firewall and patching
- Backups and restores
- Application code
- Themes and plugins
- Content and media
- Third-party services
Before you buy
The things people actually ask us, answered plainly.
Is managed hosting a plan, or an option?
An option. Managed describes who administers the server, not how big it is. A small shared plan can be managed and a large VPS can be unmanaged. Choose the tier for the workload and the management for your team.
What is actually included?
Operating system and software patching, web server and PHP configuration, firewall and hardening, SSL issue and renewal, daily backups with free restores, and uptime monitoring. If something we manage breaks, fixing it is our job, not a support ticket you have to argue.
What is not included?
Your application code and your content. If your theme has a bug or a plugin update breaks a page, that is development work — we will tell you what we can see from the server side and quote the fix rather than quietly doing it and billing you.
Do I still get access?
Yes. Managed does not mean locked out. On a managed VPS or dedicated server you keep root; on shared plans you keep full control panel access. We are not holding your server hostage.
A plan that still makes sense in year two
Free migration, free SSL and daily backups on every plan, with a 30-day money-back guarantee.
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