Support

How can we help?

Support is included on every plan at every tier. There is no priority queue to buy: there is one queue, and one team.

Three routes, same team

Pick whichever fits the problem. Nothing here routes to a bot.

Open a ticket
The fastest route for anything account-specific. Tickets are attached to your services, so we can see the server without asking you for screenshots.
Open a ticket
Email
Write to us if you cannot sign in. Use the address on your invoice so we can match you to an account.
Support@serverlys.com
Phone
For urgent problems on a live site — an outage, a failed migration, a checkout that has stopped taking orders.
(305) 671-1272

These are the jobs people expect to be billed for. They are not.

Migrating your site in
Files, database and email moved to staging, checked, then cut over when you say so.
Restoring a backup
Any daily restore point, restored for you. No restore fee.
SSL and DNS
Certificates, records, nameserver changes and the propagation wait explained.
Server-side performance
Caching, PHP version and resource limits tuned for what your site actually does.
Email deliverability
SPF, DKIM and DMARC records set up so your mail arrives.
Malware cleanup
If a site on our platform is compromised, we help you clean it and close the hole.

None of this is required. All of it saves a round trip.

The exact URL
The page where it goes wrong, not just the domain. If it is behind a login, say so.
What you expected, and what happened
The error text verbatim if there is one. A screenshot beats a description.
When it started
And whether anything changed just before — a plugin update, a DNS change, a new theme.
Who else sees it
One browser, one device, or everyone. That single fact rules out half the causes.

Pricing, renewals, refunds and plan choice are answered on the FAQ.

Free migration, free SSL and daily backups on every plan, with a 30-day money-back guarantee.

Prefer the phone? (305) 671-1272 · Existing customer? Client login